Shipping & Returns
Shipping:
House Of Party offers a variety of shipping methods to best meet your needs, shipping costs are calculated and displayed before you complete your order. Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your details. We are committed to prepare your order within 24 hours of receiving it, once it is ready to go out the door you will receive a Shipment Notification email with carrier and tracking information.
Standard Shipping – Free on orders of $99.00 or more, delivers within 7-10 business days after shipping.
Expedited Shipping – Delivers within 5 days after shipping. Shipping charges are based on the total weight of the order.
Note: All orders will ship Monday-Friday, excluding nationally observed holidays in Canada. Any orders placed Saturday, Sunday or holidays will be processed next business day.
Returns:
We love all the products that we carry, and we hope you do, too! However, if you aren’t completely satisfied with your product(s), received the wrong item(s), or the order arrived damaged or with missing pieces, please contact us within 7 business days of the shipment delivery date and request a return. Returns received past the allowable date or containing ineligible items will not be refunded.
Returned items must be un-used, un-opened and in its original packaging, and be in the same condition in which they were received. Opened or used items are non-refundable.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return.
To initiate a return: please contact us at hello@houseofparty.com with your return reason. Upon receipt of your return request, we will review and send you a return authorization number and return details if the request is approved. Please note that we do not accept returns without a return authorization number.
100% SATISFACTION GUARANTEED: Our products are of the highest quality with a 100% satisfaction guarantee. If we’ve fallen short of our promise, we offer a 15-days money-back guarantee, just send us a message.
Once House of Party receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days.
