Refund policy
At House of Party, we are committed to ensuring that you are satisfied with the party supplies you purchase from us. Please take a moment to review our updated return policy:
1. Return Window:
•You have 14 days from the date of receiving your order to request a return.
2. Eligibility Criteria:
• To be eligible for a return, the item must be unused and in its original packaging.
• Proof of purchase is required.
3. Return Initiation:
• Contact us at hello@houseofparty.co to initiate a return. Please include your order number and the reason for the return.
4. Approval and Instructions:
• Upon approval, we will provide you with a return authorization number and instructions on how and where to send the package.
5. Non-Returnable Items:
• Unfortunately, we cannot accept returns on sale items or when a discount coupon is used.
6. Restocking Fee:
• Returns are subject to a restocking fee of 10% to cover processing and restocking costs. This fee will be deducted from the refund amount.
7. Damages and Issues:
• Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
8. Refund Process:
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed and credited to the original method of payment.
• Please allow some time for your bank or credit card company to process and post the refund.
9. Cancellations:
• If your order has already been shipped, we are unable to cancel it. However, if the order has not been shipped, you can request a cancellation. Please contact us at hello@houseofparty.co for assistance.
10. Return Shipping:
• Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.
1. Return Window:
•You have 14 days from the date of receiving your order to request a return.
2. Eligibility Criteria:
• To be eligible for a return, the item must be unused and in its original packaging.
• Proof of purchase is required.
3. Return Initiation:
• Contact us at hello@houseofparty.co to initiate a return. Please include your order number and the reason for the return.
4. Approval and Instructions:
• Upon approval, we will provide you with a return authorization number and instructions on how and where to send the package.
5. Non-Returnable Items:
• Unfortunately, we cannot accept returns on sale items or when a discount coupon is used.
6. Restocking Fee:
• Returns are subject to a restocking fee of 10% to cover processing and restocking costs. This fee will be deducted from the refund amount.
7. Damages and Issues:
• Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
8. Refund Process:
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed and credited to the original method of payment.
• Please allow some time for your bank or credit card company to process and post the refund.
9. Cancellations:
• If your order has already been shipped, we are unable to cancel it. However, if the order has not been shipped, you can request a cancellation. Please contact us at hello@houseofparty.co for assistance.
10. Return Shipping:
• Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.